AI phone assistant & voice agents
The AI phone assistant that thinks along.
An AI phone assistant answers calls around the clock, handles standard questions, qualifies requests and routes to the right person when needed — in natural language, multilingual and connected to your systems. No call is lost, and your team is freed from routine.
What an AI phone assistant handles
Instead of a queue or voicemail, the caller gets an immediate answer. The voice agent understands the request, answers recurring questions and hands complex cases over to a human in a structured way — including a note and context.
- Call answering and pre-qualification around the clock
- Appointment scheduling and callback requests
- Routing to the right department with conversation context
- Integration with CRM, calendar and ticketing systems
GDPR-compliant and controlled
Telephony in particular is data-protection sensitive. We run voice agents so that processing, storage and logging remain traceable — either in the EU region or with local components. You define what the assistant may do, what is logged and when a human takes over.
Integration into your processes
A phone assistant is only valuable if it connects to your workflows. We integrate it with existing systems and, where useful, combine it with workflow automation so that a call turns directly into a ticket, an appointment or a CRM entry.
Frequently asked questions
Does the AI phone assistant speak multiple languages?
Yes. Voice agents can run multilingually and detect the caller’s language — typically German and English, more on request.
Does the caller notice they are talking to an AI?
We recommend transparency: the assistant discloses its nature. The conversation is still natural, and complex requests are handed over to humans.
Is this GDPR-compliant?
Yes — with EU processing or local components, clear deletion and logging rules, and a permission concept we define together.