Product · CustomerPortal
CustomerPortal gives your customers round-the-clock access to their own orders — mirrored from your FileMaker ERP, refreshed every five minutes. Your ERP stays closed: read-only, and internal calculation data never leaves the building in the first place.
Every customer sees their own data only — enforced on two levels.
The problem
Your dispatchers answer the same questions every day: Where is the order? When is loading? Has it been delivered? The answers have long been in the ERP — but nobody from outside is allowed into the ERP.
CustomerPortal resolves the dilemma: self-service for customers, without opening the ERP.
Features
A tidy cockpit for your customers — and an administration that largely runs itself for you.
A dashboard with KPI tiles per status, below it the order list with filters, full-text search and sortable columns — on desktop and on the phone.
Every customer sees exclusively their own data — enforced in the application code and additionally in the database itself. Without a customer context set, the database returns: zero rows.
You link the customer number once — after that, customer admins manage their own company’s users themselves. Access is by invitation only.
A sync worker mirrors the approved order data every five minutes, with a full reconciliation at night — monitored in its own sync cockpit.
In preparation: invoices & credit notes plus a documents area — the portal structure is already in place for both.
Security & privacy
A customer portal is a door to the outside — it has to be secured better than any internal application. That is why CustomerPortal is built on data minimisation and hardening.
Margins, costs and calculation fields are never read from FileMaker in the first place — what never reaches the portal database cannot leak.
Operated in a Vienna data centre with a data-processing agreement; backups encrypted, including offsite.
Only technically necessary cookies, fonts served locally, no third parties — which is why it does not even need a cookie banner.
Mandatory two-factor for admins, encrypted secrets, hardened containers — current security scan: zero critical, zero high findings in the API image.
Read-only towards the outside: the portal cannot write into the ERP — not even by accident.
Included in the portal
From login to sync monitor: these building blocks are included as standard.
KPI tiles per status, clickable filters
stops, dates, cargo, status history
German, English and nine more
responsive interface including dark mode
links instead of self-registration, valid 7 days
operator admins, customer admins, users
runs, statistics and controls at a glance
your brand, your colours, your domain
Every company gets its own environment: its own database, its own domain, its own design — physically separated instead of a shared cloud.
Technology
CustomerPortal is a lean web application (React, TypeScript, PostgreSQL) that reads its own mirror database — filled by a sync worker via the FileMaker OData interface, every five minutes.
It runs in hardened containers behind a TLS edge, with automatic certificates and encrypted backups. CustomerPortal is developed AI-assisted throughout — the product itself deliberately ships without AI and without tracking.
No. The portal is strictly read-only: it reads its own mirror database filled by the sync — there is no write path into FileMaker, not even by accident.
Yes — doubly enforced: the customer filter is enforced in the application code and additionally in the database itself (row-level security). Without a customer context set, the database returns zero rows. 13 adversarial tests prove exactly that.
They never leave FileMaker in the first place: the sync works with a field whitelist and reads only approved order fields. What never reaches the portal database can never be displayed.
The sync runs every five minutes, with a full reconciliation at night. The status history shows the milestones from your ERP — GPS vehicle tracking is deliberately not part of the portal.
A FileMaker with OData access (reachable via VPN, for example) and a small server or VM. We handle installation, connection, branding and inviting your first customers as a project.
No — quite deliberately: no AI, no tracking, no third parties. A customer portal should protect data, not mine it. The portal itself, however, is developed AI-assisted throughout.
Status & contact
CustomerPortal has been built for two Viennese transport companies — the same software, two corporate designs, physically separated environments. If your customers also call every day to ask about orders: tell us about your process.
CustomerPortal is a software product by Pabeschitz Computer Consulting GmbH. Operated as a dedicated instance per company; feature scope depends on the expansion stage — the invoice and documents areas are in preparation.
